SHIPPING & RETURNS
SHIPPING
We aim to dispatch all orders within 5 working days after full payment has been received. For custom-made, personalised or larger orders, the dispatch time may differ and will be agreed with the customer individually.
Estimated delivery times:
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Latvia: 1–3 working days
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European Union: 3–10 working days
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Rest of the world: Delivery time depends on the destination country and shipping service.
Please note that delivery times are estimates only and may be affected by circumstances beyond our control, including customs procedures, transport disruptions or other force majeure events.
For deliveries outside the European Union, the customer is responsible for any customs duties, import taxes or other charges imposed by the destination country.
Please note that we are unable to deliver to P.O. Boxes.
RETURNS
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days after receiving your order, without giving any reason, in accordance with applicable European Union consumer protection legislation.
To exercise your right of withdrawal, please contact us at:
before returning the goods.
Returned items must be:
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unused and undamaged;
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returned in their original condition;
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returned together with all accessories and original packaging where reasonably possible.
The customer is responsible for ensuring that the returned goods are adequately packaged to prevent damage during transport.
How to RETURN Your Order
Before returning your order, please contact us at shop@erer.lv.
Returns can be sent using any of the following parcel services: DPD Parcel Locker | Omniva Parcel Locker | Latvijas Pasts Parcel Locker | Venipak Parcel Locker | Unisend Parcel Locker
Return destination:
Skrīveri, Aizkraukle Municipality, Latvia
Recipient details: E-mail: shop@erer.lv | Phone: +371 27790379
The exact parcel locker address and recipient details will be provided after your return request has been confirmed.
Unless the product is faulty, damaged or incorrect, the customer is responsible for arranging and paying the direct cost of returning the goods.
We recommend using a tracked shipping service, as the customer remains responsible for the goods until they have been received by RR Leather Accessories.
RETURN Shipping Costs
Unless the product is faulty, damaged or incorrect, the customer is responsible for arranging and paying the direct cost of returning the goods.
We recommend using a tracked shipping service, as the customer remains responsible for the goods until they have been received by RR Leather Accessories.
REFUNDS
Once the returned goods have been received and inspected, we will process the refund without undue delay and no later than 14 days after receiving the returned goods or receiving proof that they have been sent back, whichever occurs first.
The refund will be made using the same payment method used for the original purchase, unless otherwise agreed.
Please note that any additional shipping costs resulting from the customer's choice of a delivery method other than our standard delivery option are not refundable.
Faulty, Damaged or Incorrect Items
If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as possible at shop@erer.lv and include photographs of the issue where possible.
In these cases, RR Leather Accessories will arrange a replacement, repair, refund or reimbursement of the reasonable return shipping costs, as required by applicable consumer protection legislation.
REPAIRS
We continue to care for our products after purchase. If your RR Leather Accessories product requires repair, please contact us at shop@erer.lv.
We will be happy to advise you on the available repair options.